Cancel / Change Order

Effective Date: 09/04/2024

At Mitrencito, we understand that sometimes plans change. Whether you need to correct an order detail or cancel a purchase, we aim to provide a clear, fair, and efficient process. This policy explains how order cancellations and modifications are handled.

Our approach is built on speed, transparency, and practicality—because once an order moves into fulfillment, timing becomes everything.

1. Overview

This policy applies to all orders placed through https://mitrencito.com/. It outlines the conditions under which orders can be canceled or modified, as well as the limitations due to our fast processing system.

By placing an order with Mitrencito, you agree to the terms outlined in this policy.

2. Processing Speed & Time Sensitivity

All orders are processed within 1 business day.

Cut-Off Time

• 5:00 PM (EST)
• Processing Days: Monday – Friday

Because of this fast turnaround, the window for cancellations or changes is limited. Requests must be submitted as soon as possible after placing an order.

3. Order Cancellation Policy

When Cancellation Is Allowed

You may cancel your order if:

• The order has not yet been processed
• The request is submitted before the cut-off time on the same business day

When Cancellation Is Not Possible

Orders cannot be canceled if:

• The order has already been processed
• The order has been shipped

Once an order enters fulfillment, it is immediately prepared for dispatch and cannot be stopped.

4. Order Change Policy

We allow modifications to orders under specific conditions.

Eligible Changes

• Shipping address corrections
• Name corrections
• Contact information updates

Non-Eligible Changes

• Changing items (e.g., jackets, jeans, T-shirts)
• Changing size, color, or product type
• Adding or removing items

If you need a different product, the recommended solution is to cancel the order (if eligible) or proceed with a return after delivery.

5. How to Request a Cancellation or Change

To request a cancellation or modification, contact us immediately:

• Email: support@mitrencito.com

Required Information

Please include:

• Order number
• Full name used at checkout
• Clear description of your request

Requests are handled in the order they are received. Acting quickly significantly increases the likelihood of success.

6. Processing of Approved Cancellations

If your cancellation request is approved:

• The order will be stopped before shipment
• A full refund will be issued
• No cancellation fees will be applied

Refund Timeline

Refunds are issued to the original payment method.

7. Orders Already Shipped

If your order has already been shipped:

• Cancellation is no longer possible
• You must follow the Return & Refund Policy

Key Reminder

8. Incorrect Shipping Information

If you entered an incorrect address:

• Contact us immediately
• Address changes may be possible only before processing

Mitrencito is not responsible for failed deliveries due to incorrect or incomplete address information provided by the customer.

9. Duplicate Orders

If you accidentally placed duplicate orders:

• Contact us immediately
• We will attempt to cancel the duplicate before processing

If both orders are already processed, you may return one after delivery.

10. Fraud Prevention & Order Review

For security purposes, Mitrencito may:

• Review orders for suspicious activity
• Delay or cancel orders if fraud is suspected
• Request additional verification

These measures help protect both the customer and our business.

11. Customer Responsibility

Customers are responsible for:

• Reviewing order details before checkout
• Providing accurate shipping information
• Submitting requests promptly

Delays in communication may result in inability to cancel or modify an order.

12. Customer Support

Our support team is available to assist with any order-related requests.

Support Hours

Contact

• Email: support@mitrencito.com
• Store Name: Mitrencito

We aim to respond within 24 hours on business days.

13. Policy Transparency

We are committed to maintaining clear and consistent policies across all aspects of your shopping experience. This Cancellation & Order Changes Policy works alongside our Shipping Policy and Return & Refund Policy to provide a complete understanding of your options.

14. Policy Updates

Mitrencito reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

15. Summary

16. Final Statement

At Mitrencito, we move fast so you get your order fast—but that also means timing matters when it comes to changes or cancellations.

We’ve built this policy to be fair, realistic, and aligned with how modern fulfillment works. If you need to make a change, act quickly and we’ll do our best to help.

From jackets to jeans to everyday T-shirts, our goal is to deliver not just products—but a smooth, reliable experience from start to finish.

Thank you for choosing Mitrencito.