FAQs

Effective Date: 09/04/2024

Welcome to the Mitrencito FAQ page. This section is designed to provide clear and concise answers to the most common questions about our products, orders, shipping, returns, payments, and more.

If you need further assistance, our support team is always ready to help.

1. Orders & Processing

How long does it take to process my order?

All orders are processed within 1 business day (Monday–Friday). Orders placed before 5:00 PM (EST) are processed the same day. Orders placed after that time are processed the next business day.

Can I change or cancel my order?

Yes, but only if your order has not been processed yet. Because we move fast, you must contact us immediately at support@mitrencito.com.

Once the order is processed or shipped, it cannot be changed or canceled and must follow the return process.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details.

2. Shipping & Delivery

How long does shipping take?

  • Handling time: 1 business day
  • Transit time: 2–6 business days
  • Total delivery: 3–7 business days

How much does shipping cost?

We offer a flat rate of $6.99 on all orders.

Which carriers do you use?

We ship via:

  • USPS
  • UPS
  • FedEx

Do you provide tracking?

Yes. Once your order ships, you will receive a tracking number via email within 24 hours.

Why did my order arrive in multiple packages?

Some items (jackets, jeans, T-shirts) may ship separately to ensure faster delivery.

3. Returns & Refunds

What is your return policy?

We offer a 60-day return window from the date of delivery.

How long does it take to receive a refund?

Refunds are processed within up to 12 business days after approval.

Are there any return fees?

No. We do not charge any restocking or return fees.

What condition must items be in?

Items must be:

  • Unused and unworn
  • In original condition
  • With original tags and packaging

How do I start a return?

Email us at support@mitrencito.com with your order number and reason for return.

4. Payments

What payment methods do you accept?

We currently accept:

  • PayPal
  • Venmo

When am I charged?

You are charged at checkout when your order is placed.

Is my payment secure?

Yes. All payments are processed through secure, encrypted systems. We do not store your financial details.

5. Products & Sizing

What products do you sell?

We specialize in:

  • Jackets
  • Jeans
  • T-shirts

How do I choose the right size?

We recommend checking the size guide on each product page before ordering.

What if the item doesn’t fit?

You can return it within 60 days and place a new order for the correct size.

6. Delivery Issues

What if my package is delayed?

Delays can happen due to weather, carrier issues, or peak seasons. If your order is significantly delayed, contact us and we’ll help track it.

What if my package shows delivered but I didn’t receive it?

Please:

  1. Check your shipping address
  2. Ask neighbors or building management
  3. Contact the carrier

If still unresolved, contact us for assistance.

What if I receive a damaged or wrong item?

Contact us within 48 hours with photos. We’ll arrange a replacement or refund.

7. Account & Privacy

Do I need an account to order?

No, you can check out as a guest.

How is my data protected?

We use secure systems and do not sell your personal data. See our Privacy Policy for full details.

8. Contact & Support

How can I contact you?

What are your support hours?

Day

Hours (EST)

Monday – Saturday

8:00 AM – 7:00 PM

Sunday

Closed

We respond within 24 hours on business days.

9. General Questions

Do you ship internationally?

Currently, we ship within the United States only.

Do you offer exchanges?

We do not offer direct exchanges. Please return the item and place a new order.

Why choose Mitrencito?

We focus on:

  • Reliable shipping
  • Transparent policies
  • No hidden fees
  • Quality apparel

10. Final Note

This FAQ section is designed to give you quick answers without the hassle. For anything more specific, our support team is always available.

At Mitrencito, we aim to make your shopping experience simple, smooth, and dependable—from your first click to final delivery.

Thank you for choosing Mitrencito.