Return & Refund Policy

Effective Date: 09/04/2024

At Mitrencito, customer satisfaction is at the core of everything we do. We understand that sometimes a product may not meet your expectations, whether due to sizing, style preferences, or other reasons. This Return & Refund Policy outlines a clear, fair, and transparent process to ensure that you can shop with confidence.

Our goal is simple: make returns easy, refunds predictable, and your overall experience smooth from start to finish.

1. Overview

This policy applies to all purchases made through https://mitrencito.com/. It covers eligibility for returns, refund timelines, conditions, and the steps required to complete a return.

We proudly offer:

• 60-day return window
• Refund processing within 12 days
• No restocking or return fees

2. Return Eligibility

Customers may request a return within 60 days from the date of delivery.

To be eligible for a return, items must meet the following conditions:

• The item must be unused and unworn
• The item must be in its original condition
• The item must include original tags and packaging
• The item must not show signs of damage caused by the customer

This policy applies to all product categories, including jackets, jeans, and T-shirts.

3. Non-Returnable Items

Certain items may not be eligible for return under specific circumstances, including:

• Items that have been worn, washed, or altered
• Items returned without original packaging or tags
• Items damaged due to improper use

We reserve the right to deny returns that do not meet the eligibility criteria outlined above.

4. Return Process

We have designed a straightforward return process to minimize hassle and ensure clarity.

Step-by-Step Instructions

1. Contact our support team at support@mitrencito.com
2. Provide your order number and reason for return
3. Wait for return instructions and confirmation
4. Package the item securely
5. Ship the item back using the provided instructions

Once your return request is approved, you will receive all necessary details to complete the process.

5. Return Shipping

We do not charge any restocking fees or hidden return fees.

However, customers may be responsible for return shipping costs unless the return is due to:

• Damaged items
• Incorrect items received

In such cases, Mitrencito will cover the return shipping cost.

6. Refund Policy

Once your returned item is received and inspected, we will process your refund.

Refund Timeline

Refunds are issued within 12 days from the date your return is approved.

7. Refund Method

Refunds will be issued to the original payment method used at checkout.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

8. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or product, please:

1. Return the original item
2. Place a new order for the desired item

This ensures faster processing and availability of your preferred item.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include the following information:

• Order number
• Description of the issue
• Photos of the item and packaging

We will prioritize your case and provide a replacement or full refund at no additional cost.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank

If the issue persists, please reach out to us at support@mitrencito.com. We will assist you in resolving the matter promptly.

11. Order Cancellations

Orders can only be canceled before they are processed and shipped. Due to our fast handling time, cancellation requests must be submitted as soon as possible.

Once an order has been shipped, it must go through the return process.

12. Customer Responsibilities

Customers are responsible for:

• Providing accurate order details
• Following return instructions
• Ensuring items are properly packaged for return

Failure to meet these responsibilities may result in delays or rejection of the return.

13. Customer Support

We are here to help you every step of the way.

Support Hours

Contact Information

• Email: support@mitrencito.com
• Store Name: Mitrencito

We aim to respond to all inquiries within 24 hours.

14. Policy Transparency

Mitrencito is committed to clear and honest communication. All return and refund conditions are presented upfront so that customers can make informed purchasing decisions.

15. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

16. Summary

17. Final Statement

At Mitrencito, we believe that a great shopping experience doesn’t end at checkout. It continues through delivery, returns, and beyond. Whether you are purchasing jackets, jeans, or T-shirts, we want you to feel completely confident in your decision.

Our return and refund system is built to be fair, efficient, and customer-focused. No unnecessary complications. No hidden fees. Just a straightforward process designed to respect your time and trust.

Thank you for choosing Mitrencito.